This cleaning will also take a number of different forms. For instance, it may be necessary to scrub surfaces, vacuum clean floors and wash bed linen. All cleaning activities should be thorough and carried out with the right level of care. A clean hotel will make a good impression on guests, while an unclean hotel will attract negative feedback and hurt your hotel’s reputation. Housekeeping 101: Efficiently Cleaning a Guest Room 2.
Hygiene Skills and Awareness
Hygiene is vital within any accommodation business, and it has become even more essential in the wake of the COVID-19 pandemic, with guest awareness of hygiene issues at an all-time high. of hygiene and the skills to perform hygiene-related tasks. An example of this would be disinfecting surfaces. A surface may look visibly clean, but still harbor invisible threats. Disinfecting the surface could help to keep your hotel’s guests safe. Your housekeeping job description should make clear that there is a health and safety component to the role and that cleaning is not merely superficial.
Organization Skills
Throughout all of the different roles associated with housekeeping, organization skills can play a valuable role and this explains why they are often requested in housekeeping job description and person specification documents. In particular, housekeeping australia email list staff need to have the capacity to prioritize the right tasks. Staff may need to organize their housekeeping trolley logically. Within a laundry room, it is important to be able to sort laundry properly, separating clean and dirty items and ensuring the right items are washed together. Beyond this, organization skills are useful for tidying, cleaning rooms, and keeping public spaces clear.
Laundry Knowledge
Skills that are relevant to carrying out laundry tasks are absolutely essential, and there is a lot to remember. Housekeeping staff need to know how to wash sheets and towels properly, dry them, and store them appropriately. Examples of some of the specific knowledge that may be needed include an understanding of how to use washing machines and dryers and an awareness of the right temperature to wash different items on. Other skills that you might highlight in a housekeeping job description include ironing skills and sheet folding skills. Housekeeping: Laundry Operations 5. Teamwork Skills The housekeeping department needs to work together as a team, and this is why teamwork is usually specified as an important quality in a housekeeping job description.
Even in relatively small hotels
There will usually be multiple housekeeping staff working at any given time and it is vital to divide housekeeping responsibilities up. Teamwork skills include the ability to communicate effectively, the ability to delegate, the ability to follow instructions and the ability to work together with other people to achieve common goals. By working well as a team, the housekeeping department can respond to operational needs and guests’ needs more efficiently and effectively. 6. Precision and Attention to Detail When crafting a housekeeping they develop innovative plastic-free job description, it is worth highlighting the need for precision and attention to detail in general. After all, housekeeping jobs are the types of roles where the small details really matter, and they can make the difference between a positive guest experience and a negative one. It can be relatively easy to overlook a minor issue that really matters to your guests.
Customer Service Skills
Housekeeping staff will often come into contact with guests within the hotel. This is especially likely when staff are cleaning hotel rooms and public spaces, but they may also encounter guests in other situations too. At times, guests may ask them questions or request assistance, and housekeeping employees need to be able to step up. For aqb directory this reason, customer service skills feature prominently in a typical housekeeping job description. Staff need to be able to speak politely to customers, respond appropriately to questions, de-escalate issues if customers are angry about something, and generally work towards ensuring guests enjoy the most pleasant stay possible. There is a need to be precise with cleaning, laundry and preparing each hotel room, and the best workers will be able to notice small problems early and correct them before they become a bigger issue.
