When it comes to improving communication on your WordPress website, there are a lot of options out there to try and bridge the gap between your customers and your business.
There are many plugins that can achieve this, some of which include chat applications, contact forms, live chat apps , or social media plugins.
A popular option that helps many WordPress websites is Chaty, a simple and user-friendly chat application that makes communication easy.
In this blog post, we’ll review the Chaty plugin and determine whether the Chaty Pro plan makes it a worthy choice for improving communication on your WordPress site.
Overview Chat Pro
Chaty Pro is an intuitive chat app sms services that lets you connect with your customers across social and communication channels through a single chat widget. It offers over 20 social channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Instagram, Twitter, WeChat, Snapchat, and TikTok.
With these apps, you can consolidate your customers’ interactions and use any available options to tailor their chat experience to their specific needs or preferences.
Chaty offers an affordable pricing structure and a free plan to help you start communicating quickly. Let’s take a look at the features.
What’s in Chaty’s free plan?
Show All Channels
One of the main features of this chat app’s advantage is its ability to display more than 20 social and communication channels such as Facebook Messenger, WhatsApp, Telegram, Viber, Instagram, LinkedIn, X (Twitter), Line, and Slack.
Users tend to have their own preferred messaging platforms when it comes to communicating. By integrating multiple channels into your website via chat widgets, you can provide them with convenience by allowing them to communicate via the platform they are most familiar with.
The free plan isn’t limited to just these channels, you can also add custom channels to increase your communication options.
Additionally, if you offer other forms of support, you can add a click-to-call button, text messaging, or even a map to provide directions to your store right on the chat widget.
Setting the display trigger
Setting a display trigger for the chat widget is a key step to enhance user engagement and experience. You can display the chat widget on the page, after a few seconds of scrolling, or use an exit-intent trigger to grab the visitor’s attention.
These triggers can prompt a response or action at key points in the user journey. For example, when a user spends a certain amount of time on a page or shows exit intent, a trigger can prompt a helpful message or offer assistance before they leave the site. This can greatly increase your chances of generating leads.
Attention Effect
Another great feature in the free plan is the ability to use the attention effect to draw focus to the chat widget located on your website page, potentially increasing its chances of being clicked.
There are different types of attention effects available on Chaty, including bounce, sway, sheen, spin, fade, shockwave, blink, and pulse.
Additionally, you can add a pending message icon on the chat widget to get the user’s attention and let them know that you’re ready and available to help.
Customize chat widget
The free plan also offers basic customization options for your chat widget. You can customize the color, icon, widget position, and size. This makes the app visually appealing and more comfortable for users to engage, thus enhancing the user experience.
WhatsApp pop-up
This feature allows you to display a WhatsApp chat popup directly on your chat widget with a CTA providing help, assistance or more information about your products and services.
Show different channels on mobile and desktop
Another amazing feature of the free plan is the option to create chat widgets and display them on mobile or desktop. What does this mean for you? You can display the same widget on mobile and desktop, or you can display a different widget on mobile and a completely different widget on desktop. For example, a user visiting your WordPress site on a mobile device will see the Facebook Messenger icon, while a visitor using a desktop device will see the WhatsApp button.
Now that we’ve highlighted the features in the free plan, let’s move on to the paid plans.
Talkative Professional Program
Chaty Pro plans are divided into three options, paid on an annual subscription basis. The prices are as follows:
- Basic – $49
- More – $109
- Agency-$179
Chaty Pro Features
In addition to the features provided by the Free Plan, the Chaty Pro Plan also provides the following features:
Show widget in chat view
You can display your zoomed messages on the chat widget can be displayed in simple view or chat view.
What’s even more interesting about the chat view is that you can personalize the chat popup using merge tags like page title, URL, and WooCommerce tags like product name to improve the user experience on your website.
Chat Agent
Add 9 flodesk alternatives for ecommerce businesses to consider multiple agents to manage your chat channels and improve the quality of the support experience.
For example, you can add multiple agents to provide multi-language support, or add multiple agents from different departments to provide specialized support – billing, sales, technical support.
More customization options for chat widget
You get more than just basic customization options for the chat widget in any of the pro plans. For example, you can customize the chat button widget color using hex codes. You can also change the position of the chat button, placing it on any part of the screen.
Traffic source location
This feature allows you to show the chat funnel only to visitors coming from a specific traffic source, including direct traffic, social networks, search engines, Google Ads, or any other traffic source.
For example, you can show the china data Twitter icon to visitors coming from Google and the Facebook Messenger to visitors coming from Facebook.
Duplicate widget settings
With the Chaty Pro plan, you can easily copy your existing widget settings to similar pages on your website. This can save you a lot of time that you might spend editing widgets.
Contact Form Lead
With the Chaty Pro plan, you can choose to have contact form leads sent to your email.
Targeting by time and day
You can also set widgets to appear at specific times or dates. For example, you can set a widget to show a contact form after business hours and a WhatsApp icon during office hours. You can also set targeting rules based on specific dates. For example, only show a widget during special holiday sales such as Christmas, Halloween, or Black Friday.
